10 Questions to Ask Your Collision Repair Shop

Mechanic and customer talking about fixing solutions in a collision repair shop

After being in a vehicle accident, one of the first things you’ll consider is getting your automobile fixed as soon as possible. Take time to conduct research and ask questions so you can receive high-quality auto body repair services for your automobile. 

Here are 10 questions to ask your collision repair shop so that you can make sure you get the best quality repair services:

1. What experience do you have with repairing my type of vehicle?

Different makes and models of cars require different techniques and parts in order to be repaired properly. It is important to ask to ensure that the collision repair shop is familiar with repairing your type of vehicle.

2. Do you have any specialized training or certifications?

Some collision repair shops have gone through extra training to learn about repairing different makes and models of cars or repairing vehicles with newer technologies.

Asking this question can help you ensure that the shop you’re working with has the proper knowledge and experience to work on your car. While not all certifications are required, they may be a good indicator of the quality of work you can expect from the collision repair shop.

3. Will you work with my insurance?

Some collision repair shops only work with a limited number of insurance companies, while others are willing to work with any insurance company. It’s important to know this beforehand so you can avoid any complications when it comes time to file your claim. It is also important to ask this question to ensure that you’re not limited in your choice of repair shops.

4. What type of warranty do you offer on your repairs?

Most quality collision repair shops offer a warranty on their repairs. This warranty can range from a few days to a year or more. It is important to ask this question so you can know what to expect in terms of the quality of the repairs.

5. What is the payment policy?

Some collision repair shops require payment in full before starting the repairs, while others allow for a partial payment or even payments throughout the course of the repairs. It is important to know this beforehand so there are no surprises when it comes time to pay for the repairs. Ask this question so you can be prepared and budget accordingly.

6. How long will the repair take?

This question is important to ask so you can plan accordingly for the next few weeks. If you need your car back within a certain time frame, be sure to communicate that to the collision repair shop. In some cases, you may be able to have a rental car while your car is being repaired.

7. What type of parts will you use for the repairs?

Some collision repair shops use aftermarket or salvage parts for repairs, while others use OEM parts. It is important to ask this question so you can be sure that the repair shop is using high-quality parts for your repairs.

8. What is your policy on keeping me updated on the progress of the repair?

It is important to ask how the collision repair shop will communicate with you regarding the progress of your car repairs. You should feel comfortable that you will be kept in the loop and informed every step of the way.

9. What is your policy on returning my car to me once the repairs are complete?

Some collision repair shops will drop off your car at your home or office once the repairs are complete, while others require you to pick up the car from the shop. It is important to ask this question so you know what to expect in receiving your car again.

10. Does the auto body shop provide rentals or loaner vehicles?

If you need a rental or loaner vehicle while your car is being repaired, it is important to ask if the auto body shop provides this service. In some cases, you may be able to get a rental car from the collision repair shop at a discounted rate. This can help you avoid the hassle and expense of renting a car from a third-party provider.

Looking For an Auto Repair Shop?

Keep these questions in mind when you are looking for an auto repair shop. Asking these questions can help you find a shop that is right for you and your car.

If you’re looking for a reputable and reliable auto repair shop, contact Valley Collision today. Our team can help you with all of your car repair needs.

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