Privacy Policy & Terms of Service

Last Updated: February 2026

Part 1: Privacy Policy

Our Commitment to Privacy At Valley Collision, your privacy matters to us. This section explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us via SMS/text messaging.

  1. Information We Collect We collect personal information that you voluntarily provide to us, specifically:
  • Name
  • Phone number
  • Email address
  • Physical address
  • Vehicle information (VIN, make, model, damage details)
  • Insurance information
  1. How We Use Your Information The personal, vehicle, and insurance information you share is used only to:
  • Prepare your estimate.
  • Arrange repairs.
  • Communicate with your insurance company when needed.
  • Contact you regarding your inquiries, appointments, and repair progress.
  1. Sharing and Disclosure We may share details with trusted repair partners or parts suppliers, but only as part of completing your service.

Strictly for SMS/Mobile Data: Your information is never sold or shared for marketing purposes.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  1. Data Security Your information is stored securely and kept only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Part 2: Terms of Service

By using our website or opting in to our SMS notifications, you agree to the following terms and conditions.

  1. SMS/Text Messaging Terms By providing your phone number to Valley Collision LLC, you expressly consent to receive SMS/text messages from us.
  • Purpose: We use SMS to communicate about vehicle repairs, estimates, appointment reminders, and occasionally for marketing or promotional updates.
  • Opt-Out: You may opt-out of receiving SMS messages at any time by replying STOP.
  • Help: If you need assistance, reply HELP or contact our office.
  • Rates: Standard message and data rates may apply.
  • Frequency: Message frequency varies based on your repair status and interaction with us.
  1. Limitation of Liability Valley Collision LLC is not responsible for any delayed or undelivered messages due to carrier issues. Our services are provided “as is” without warranties of any kind, express or implied. We are not liable for any damages arising from the use of our website or SMS services.
  2. Governing Law These terms are governed by the laws of the State of Utah.
  3. Contact Us If you have questions about these Terms or our Privacy Policy, please contact us at callcenter@valleycollision.com.