FAQs

DO I HAVE A CHOICE IN WHERE MY VEHICLE IS REPAIRED?

Absolutely! In fact, Utah state law says consumers have the right to choose a repair shop.

 

HOW DO I SET UP AN INSURANCE CLAIM?

Contact your insurance company and report the accident to begin the claims process. Tell them you choose to have your collision repairs done at VALLEY COLLISION. Contact us directly and we will guide you through the process. This means we will make the process simple and quick for you.

WHEN IS MY DEDUCTIBLE DUE?

Your deductible is paid to the shop when repairs are finished and you come in to pick up your vehicle.

 

CAN YOU PAINT MATCH MY FACTORY COLOR?

We use Akzo Nobel paint products. Our paint technicians are Akzo Nobel certified and I-Car certified. We not only have certified technicians but have the latest in equipment to match your factory color and finish on your vehicle. Your vehicle is then carefully refinished in our state of the art paint booths.

IS THE PRICE OF THE REPAIR LESS IF I DON'T USE MY INSURANCE?

No, your estimate is written to repair your vehicle in accordance with manufacturer recommendations. Your customer service representative can further explain our repair methods.

 

DOES THE REPAIR COME WITH A WARRANTY?

Yes, Valley Collision repairs the structural components of your vehicle to manufacturer standards and gives a lifetime warranty on all of the body and paint work.

 

HOW ARE YOUR TECHNICIANS CERTIFIED TO REPAIR MY CAR?

 

In addition to being highly trained each of our technicians is I-CAR certified.

 

I WAS TOLD THAT I HAVE TO TAKE MY CAR TO A CERTAIN REPAIR SHOP.  MUST I DO THIS?

Generally, no. No one can force you to go to a certain repair shop unless your policy states otherwise. You have the right to choose which shop repairs your vehicle.